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Terms & Conditions

Point Farm Campsite is a relaxed, coastal location, suited to individuals, families and groups. In order to ensure that all our campers enjoy our stay we ask you to comply with our terms.  We hope you enjoy your stay with us!

Your booking is made between you, the guest, and Nia and Fil Marshall, the owners, of Point Farm Campsite, Point Farm Cottage, Dale, Haverfordwest, Pembrokeshire SA62 3RD. 

By making a booking you accept the following Terms & Conditions:

*Please note that when booking through a third party booking agent additional terms and conditions may apply.*

Greener Camping Club Certificated Site

 

 

 

Bookings

 

We can take bookings direct through our website, through third party booking agents, by telephone or email.  On booking you will be required to pay a conditionally-refundable 50% deposit.

Once you have made your booking and paid the deposit, the price of your holiday will not change unless your requirements change. Please make sure you inform us of any changes and extras prior to your arrival. 

You will receive an email confirmation of your booking.  It is your responsibility to check all the details of your booking are correct and to notify us of any mistakes prior to your arrival.  We will try to allocate you a pitch(es) based upon your preference and suitability for your camping unit.  We reserve the right to re-allocate pitches. We will let you know if we need to make a change.

The balance is due six weeks prior to your arrival date.

Please note that should you wish to extend your stay, this can only be done provided we have an un-booked pitch available. Please contact us and we’ll do our best to accommodate you.

Special Offers & Discounts

Discounts and special offers may be made in conjunction with our published prices.  All discounts and special offers are subject to availability and may be withdrawn without prior notice.  Special offers cannot be combined with any other discount or promotion and will only be honoured if mentioned at the time of booking. The price confirmed at the time of booking is the price you will pay, discounts cannot be applied retrospectively. Only one offer per booking.

Payment

 

Bookings are secured with a conditionally-refundable 50% deposit payment made on booking, either through our website, through third party booking agents, by telephone or email.  For bookings taken by telephone or email we can send you a link to pay on-line.  Alternatively, we accept payment via bank transfer. Payments must be made within 2 days of receiving a payment request or the booking will be cancelled and the dates will be released. Please note that the deposit includes full payment (£12) for your Greener Camping Club membership. The balance is due six weeks prior to your arrival date.  If we do not receive your balance by this time, we will assume you have cancelled your holiday and release the dates - see below.  For short-lead time bookings - ie.  those booked less than six weeks before arrival, the full amount will be requested to secure the booking.

Cancellation by You

 

We understand that sometimes plans change.

 

If you cancel your camping or Shepherd's Hut holiday more than six weeks before your stay, we may be able to offer you alternative dates subject to availability (within the same season). If this is not possible, we keep the 50% deposit and you will not be required to pay the balance.

 

If you cancel within six weeks of your stay and we can re-let your pitch, we keep the 50% deposit but you will not be required to pay the balance or we will refund any balance already paid. If we cannot re-let your pitch, no refund will be made - we retain your full payment or you will be required to pay any balance due.

If you cancel within seven days of your stay, no refund will be made - we retain your full payment or you will be required to pay any balance due.

 

We are not liable for refunds or expenses you incur in the unlikely event of extenuating circumstances beyond your control. Such circumstances include (but are not limited to) war, terrorism, riots or civil unrest, industrial action, flooding, natural disaster, epidemics, health risks or such similar events (‘Force Majeure’). In the unlikely event of such circumstances, you will not receive a refund but we may be able to offer alternative dates or, in certain circumstances, gift vouchers.

 

Bookings are not transferrable to another group/person/family without our prior agreement from us in writing or email.

We will refund any monies owed via the same means of payment as was received. .

 

May we remind you that your booking is a legally binding contract and in the event of cancellation, refunds will only be given as set out above. This also applies to mistakes made at the time of booking and adverse weather conditions, over which we have no control. Therefore, if you realise you have made a mistake when booking (e.g. your tent or van will not fit on the chosen pitch) or you choose to cancel your booking due to the weather, the same cancellation terms will apply.

If you are concerned about the prospect of cancellation, please take out holiday insurance.  Please see further information below.

Please note that in all cases the £12 Greener Camping Club membership fee is non refundable.

*Please note that in booking through a third party booking agent additional cancelation terms and conditions may apply.*

Cancellation by Us (Point Farm Campsite)

We reserve the right to cancel a camping or Shepherd's Hut holiday at short notice if we are unable to provide safe accommodation or camping facilities due to extreme weather conditions, ill health, fire, flooding or other extenuating circumstances beyond our control.  Such circumstances include (but are not limited to) war, terrorism, riots or civil unrest, industrial action, natural disaster, epidemics, health risks or similar events (‘Force Majeure’). In the unlikely event of such circumstances, you will not receive a refund but we may be able to offer alternative dates or, in certain circumstances, gift vouchers.

 

We cannot accept liability or responsibility for any loss, including consequential loss, caused by cancellation. If you are concerned about the prospect of cancellation, please take out holiday insurance.

Please note that in all cases the £12 Greener Camping Club membership fee is non refundable.

Children & Adults Safety

We ask that all children are supervised at all times and that any children under 10 are accompanied when using the shower block or other facilities.  It is parent’s responsibility to ensure that all facilities are used with care and left in a clean state after use.  Please be aware of where your children are and what they are doing.  Our aim is for children to have a truly enriching experience of space and freedom, but there are contingent risks which should be self-evident.  There is no play area onsite and the space in the middle of the site is on a slight slope.  We provide firepits for each pitch and permit BBQs.  The Shepherd's Huts have gas stoves.  We use a ride on mower to cut the grass and drive a quad bike around.

We do not accept bookings from unaccompanied children or young adults aged 18 or under.

We will not be liable to any person staying or visiting, for any personal injury, fatal or non-fatal unless caused by a negligent act or omission by the owners or our staff.  We will not be liable for any injury, loss or damage to any property including, motor vehicles and personal effects, howsoever caused or sustained.

Arrival & Departure Times

We ask you to let us know your expected arrival time so that we can be here to greet you.  For the consideration of our other campers, we ask that you try not to arrive after 10pm, especially when putting up a tent, and not to leave before 7am.  Please come up to the Site Office to check in before pitching.  Please let us know if you are going to be later than planned.

Camping

You are welcome to arrive on site anytime from 2pm on the day of arrival. 

We ask that you vacate your pitch by 11am, on the day of departure, and that that you leave the pitch and especially the firepits in a clean and tidy state. 

Shepherd's Huts

You are welcome to arrive after 4pm on the day of arrival  The keys will be in the door.

In order to allow time for us to give each hut a good clean before the next guests we ask that you vacate the hut by 11am on the day of departure.  Please leave the keys in the door and we ask that you leave the hut in a clean and tidy state including emptying the bins and cleaning the firepit.

Non or Late Arrival or Early Departure

 

Unless you have notified us in advance, we will hold your pitch(es) until your expected arrival time on your arrival date.  We reserve the right to re-let any pitch not claimed by this time.  We will not give any refunds for late arrivals or early departures.

Vehicles

SORRY - ELECTRIC VEHICLE CHARGING IS NOT POSSIBLE DUE TO SITE ELECTRICITY CAPACITY RESTRICTIONS

Please take care when driving through the site. Wherever possible, please stick to the track and do not drive across the grass.  Campervans are only permitted on certain pitches. When camping on the grass terrace, vehicles must be parked in the car park area and not driven onto the pitches.  Please drive vehicles at no more than 5mph whilst on the site and be aware of the tight access.  The road to Point Farm is a single-track road however it is used by a number of vehicles at all times.  Please drive carefully and respect all other road users. We accept no responsibility for damage or theft incurred to vehicles whilst on site.  We do not allow recreational vehicles such as motorised scooters or quad bikes on the site.

Parking

Each all-weather pitch has enough space for one vehicle (campervan/motor home included).  Parking for the grass pitches is in the car park area.  There is no driving or parking on the grass pitches.  The fees we charge include one vehicle per pitch.  If you are intending on bringing additional vehicles, please contact us in advance to discuss suitability and space.  We reserve the right to charge an additional fee for additional vehicles, space permitting.

Consideration for Others

 

This is a peaceful campsite for the enjoyment of being in nature and the outdoors.  Please respect other campers by being conscious of noise levels, particularly after 11pm. If using sound systems or radios and TV’s please keep the volume low and do not use them after 11pm. Acoustic instruments are welcomed, such as guitars, harmonicas, flutes etc. but again we ask that you do not play them after 11pm.  Noisy campers who persistently disturb other campers and are not considerate in their behaviour or attitude will be asked politely to leave, without refund (this has never happened!). If you are out for the night and arrive back late, please consider other campers and avoid disturbance.  Generators are not allowed onsite.

Groups

 

Please contact us if you are a group, even when booking pitches individually, so that we can allocate pitches together.  Although we are happy to welcome groups, we would ask you to remember that Point Farm Campsite is a rural location ideal for relaxing and that we would not want our other campers to be unduly disturbed. A Group Leader will be the main contact, responsible for group behaviour, and for communication and payments.  Full details of group numbers (adults and children), any extras (electricity and pets) and what you are camping in (tents or vans) must be given on booking.

 

Exclusive Hire

 

Please contact if you would like to book the campsite for exclusive hire.  The same site rules apply for exclusive hire.  Exclusive hire is for a minimum of 3 nights at any time and will include the Shepherd’s Huts.  A Main Contact will be responsible for behaviour, and for communication and payments.  Full details of all campers (adults, children and pets) and what you are camping in (tents or vans) must be given on booking.

At the time of booking, we request a damage and cleaning deposit. The deposit shall be returned within 14 days of the end of your stay. The deposit is held by us until the end of your stay and will be returned without interest within 14 days of vacating the site as long as there is no damage or additional costs or expenses incurred to remedy or address your failure to leave the site in a clean and tidy state, this includes:

a) Deep cleaning of the facilities or huts
b) Smoking damage inside the huts
c) Lost or damaged furniture, fittings or decoration of the facilities or huts: cost of replacement or repair

d) Damage to the pitches or grass areas

 

Should any significant damage or breakage occur, over and above the cost of the deposit held, we reserve the right to make an additional charge.  The Main Contact will be held responsible for any fire, smoke or damage, or alteration to the structures or site caused by negligence.

Pitches

 

Our grass pitches can only accommodate maximum 6-8-berth tent with an awning/windbreak – ideally a tunnel design.  Grass pitches do not have parking and vehicles must be parked in the adjacent car park – please do not drive on the grass.

Our all-weather pitches can accommodate tents however we recommend the use of additional ground sheets for cushioning.  They are particularly suited to campervans which must be a maximum 6m in length.  We may be able to accommodate trailer tents or small motor-homes but please check with us first to ensure that the pitch is suitable.  We cannot accommodate caravans of any size.

They are for one unit only with an awning/windbreak.

If you have additional gazebos or ‘pup tents’ for children, please check with us first to ensure that the pitch is suitable.  There is no additional charge for additional units.  Charges are per person.

Please check the exact size of the pitch before booking to make sure your unit fits on.

Visitors

 

You are more than welcome to have day/evening visitors during your stay.  Please do not allow day visitors to stay overnight.  We charge additional fees for anyone who does stay.  Because of the size of the site we may not have space in the parking area for additional parking therefore we ask that you check with us first before any visitors bring vehicles on site.  All visitor cars should be parked in the parking area.

Waste & Recycling

 

Dry waste, food waste and recycling bins are available for your use on site.  A condition of staying with us is that you recycle your rubbish.  Please make use of the recycling facilities provided.  We have recycling bins for cardboard, paper and plastics, and separate glass bins, gas canister bins and battery bins.  Please either use the bins provided or take all rubbish home.  Please do not use the bins to dump broken tents or camping equipment – these should be taken home with you.

 

Wastewater Drainage

 

All waste drainage is to a septic tank and soak-away.  Please do not flush wipes, sanitary waste, nappies, cloths etc. down the toilets. We provide bins in the toilets – please use them.

 

We have a separate Chemical Waste Disposal point.  Please do not dispose of chemical waste in any other way.  Please use the tap and hose to rinse the area.

 

Badgers & Foxes

 

You might get a glimpse of both of these creatures. At night you'll probably hear them scurrying around, often looking for food.  Please put your food in suitable, hard containers and your recycling in the bins provided. Don’t leave food scraps lying around and make sure your tent is zipped up at bedtime.

 

Dogs

 

We are a dog friendly site, however fees apply, and we restrict numbers to a maximum of 2 dogs per pitch. In consideration of our other campers we expect that dog(s) will be well behaved, under proper control at all times and never left unattended.  They must be kept on leads of not more than 2 meters in length unless on your pitch. Please be responsible for cleaning up after your dog(s).  There are dog waste bins on site.

 

If any dog is suspected of misbehaving, or not being under proper control we will, in the first instance, bring this to the attention of its owner. We are afraid that any further misbehaviour will result in the owner being asked to leave the site and without any refund of payment already made. 

 

Sorry, but we do not accept dogs inside the Shepherd’s Hut but they can be kept in the kitchen area if on a lead.

 

Fires & BBQ’s

 

Open campfires are not allowed anywhere on site.  Each pitch is provided with a firepit which can also be used as a BBQ. You are welcome to bring your own fire pit as long as it is raised off the ground and will not scorch the grass/pitch.   Please do not use branches, debris, or other items you may see around the property to burn in the fire pit and please do not gather wood from the surrounding protected wood.  We sell boxes of wood and charcoal onsite.

 

Do not leave your firepit unattended and think carefully about whether or not to light a fire if it is windy.

You are welcome to use short-legged BBQ’s on site, however, please place them on stone paving slabs provided.  We do not allow disposable BBQs.  Please remember that BBQs give off poisonous carbon monoxide (CO) gas.  Never use a fuel-burning appliance inside your van, tent or awning.  Even a cooling BBQ can be lethal. 

Lanterns & Fireworks

We would ask you to consider the environment and not release Chinese lanterns, which pose a risk to nearby livestock and farmyard buildings. Due to the coastal location and in line with MCA coastguard guidelines we would also ask that you do not release fireworks.

 

Repairs & Maintenance

 

We work hard to maintain the site to a high standard.  Please let us know if any repairs are required to the site during your stay.  We need to cut the grass regularly so sorry in advance if this causes any inconvenience.

The Weather

 

In common with all of wild west Wales, this campsite can be subjected to extreme weather conditions.  Very strong winds and torrential rain can occur at any time of year, though we are fortunate to be on high ground with good drainage so do not flood.  You must ensure that your tent is robust and correctly erected.  In some cases we may ask you to move to another pitch.  Please note, we do not provide a refund because of the weather.  Extreme weather is covered in 'Cancellations by Us'.

Private Areas

 

Point Farm House and Cottage are our family homes.  We would therefore ask you to respect our privacy and that our gardens and houses remain private areas.

 

Emergency Contact

 

A list of emergency numbers is available in the shower block and for emergencies please come up to the Cottage.  If you give our main number to any contacts, please ensure that it is only used to contact you in an emergency.

 

Property Loss

 

We cannot be held responsible for any lost or stolen property.  We have never had an incidence of theft and we very much hope we never do.

 

Complaints

If you have a complaint about anything during your holiday please raise it with us immediately, to give us the opportunity to resolve it for you. If you wish to pursue your complaint following your holiday, please write to us within 28 days of your departure.

Additional Terms & Conditions – these only relate to Shepherd’s Hut bookings

 

Gas for the Shepherd’s Hut Kitchen

 

Gas for the camp kitchen cooker is included in the price of the booking.  Please use the gas cooker in accordance with our instructions and never leave anything aflame if you are not in attendance.

Damages & Cleaning

 

In the unlikely eventuality that upon arrival you find any items or fittings, utensils or crockery or cutlery are broken, damaged or missing, please report it to us and it will be replaced as soon as possible.

 

At the time of booking, we request a damage and cleaning deposit. The deposit shall be returned within 14 days of the end of your stay. The deposit is held by Point Farm Campsite until the end of your stay and will be returned without interest within 14 days of vacating the property as long as there is no damage or additional costs or expenses incurred to remedy or address your failure to leave the premises in a clean and tidy state, this includes:

a) Deep cleaning
b) Smoking damage inside the hut
c) Lost or damaged furniture, fittings or decoration: cost of replacement or repair

 

Should any significant damage or breakage occur, over and above the cost of the deposit held, we reserve the right to make an additional charge.  Guests will be held responsible for any fire, smoke or damage, or alteration to the structure caused by negligence.

We reserve the right to waive any particular conditions in individual cases or to amend or vary these terms and conditions at our absolute discretion. In the event of a dispute, as site owners, our decision is final.

Additional Greener Camping Club Campsite Rules also apply.

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